Active with remarks
This application needs additional settings. Please follow the documentation below to create your own connectionUnique, active service acces point to a network. There are different types of connections (API key, Oauth…). More.

Freshdesk

With the Freshdesk modulesThe module is an application or tool within the Boost.space system. The entire system is built on this concept of modularity. (module - Contacts) More in Boost.spaceCentralization and synchronization platform, where you can organize and manage your data. More IntegratorPart of the Boost.space system, where you can create your connections and automate your processes. More, you can:

watch events
watch, search, list, retrieve, create, update, and delete tickets; list ticket conversations, time entries, and satisfaction ratings; and create outbound emails
create a reply and note for conversations
watch, search, list, retrieve, create, update, and delete contacts
search, retrieve, create, update, and delete companies
create a forum, forum categories, and forum topics

To get started with the Freshdesk, create an account at freshdesk.com.

Connect Freshdesk with Boost.space Integrator

To connect the Freshdesk app with the Boost.space Integrator:

Log in to your Freshdesk account.
Click Profile Picture > Profile settings.
Copy the API Key to a safe place.
Log in to your Boost.space Integrator and add a moduleThe module is an application or tool within the Boost.space system. The entire system is built on this concept of modularity. (module - Contacts) More from the Freshdesk into a Boost.space Integrator scenarioA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive. More.
Click Add next to the Connection field.
In the Connection name field, enter a name for the connection.
In the API Key field, enter the details copied in step 3.
In the Company name field, enter the domain name of the account. For example, if your Freshdesk account URL is https://xyz.freshdesk.com then enter xyz.
Click Save.

You have successfully connected the Freshdesk app with Boost.space Integrator and can now build scenariosA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive. More.

Event

You can watch events using the following module.

Watch Events

TriggersEvery scenario has a trigger, an event that starts your scenario. A scenario must have a trigger. There can only be one trigger for each scenario. When you create a new scenario, the first module you choose is your trigger for that scenario. Create a trigger by clicking on the empty module of a newly created scenario or moving the... when an event occurs to a ticket.

WebhookA webhook is a way for an app to send real-time information to a specific URL in response to certain events or triggers. name	Enter a name for the webhook.
Connection	Establish a connection to your Freshdesk account.

To set up the webhooksA webhook is a way for an app to send real-time information to a specific URL in response to certain events or triggers., see Setting Up Freshdesk Webhooks.

Ticket

You can watch, search, list, retrieve, create, update, and delete tickets, ticket conversations, time entries, satisfaction ratings, and create an outbound email using the following modules.

Watch Tickets

Triggers when a ticket is created or updated.

Connection	Establish a connection to your Freshdesk account.
Watch Tickets	Select a method: By created time By updated time
Filter	Select a filter to watch the tickets. For example, `spam`.
Requester(Agent) ID	Select or map the agent to whose tickets you want to watch.
Company ID	Select or map the Company ID whose tickets you want to watch.
Limit	Set the maximum number of tickets Boost.space Integrator should return during one execution cycleA cycle is the operation and commit/rollback phases of scenario execution. A scenario may have one or more cycles (one is the default).. The default value is 2.

Search Tickets by Query

Search for tickets.

Connection	Establish a connection to your Freshdesk account.
Search Tickets By	Select or map a parameter to search the tickets: Filter Parameter Query Parameter
Filter	Select or map the fields you have created using the relational operators (>, <, =) and logical operators (AND, OR) to list the tickets matching the specified ticket fields. For more information, see filter tickets.
Query	Enter (map) the query parameters to list the tickets that match the specified ticket fields. For more information, see filter tickets.
Limit	Set the maximum number of tickets Boost.space Integrator will return during one execution cycle. The default value is 10.

Search/List Tickets

Retrieves a list of all tickets.

Connection	Establish a connection to your Freshdesk account.
Predefined Filter	Select or map the predefined filter. For example, `deleted`.
Requester(Agent) ID	Select or map the ID of the agent.
Company ID	Select or map the Company ID of the requester. This field can only be set if the Multiple Companies feature is enabled
Updated Since	Enter (map) the date from to list only tickets that are updated on or after that specified date. See the list of supported date and time formats.
Order by	Select or map the order in which you want to list the tickets. For example, statusCreate statuses for each module separately to create an ideal environment for efficient and consistent work. More.
Order type	Select the order of sorting. For example, ascending order.
Extra Fields	Select or map the extra fields: Stats Requester Description
Limit	Set the maximum number of tickets Boost.space Integrator will return during one execution cycle. The default value is 10.

List Ticket Conversations

Retrieves a list of all conversations in a specified ticket.

Connection	Establish a connection to your Freshdesk account.
Ticket ID	Select or map the Ticket ID whose conversations you want to list.
Limit	Set the maximum number of ticket conversations Boost.space Integrator will return during one execution cycle. The default value is 10.

List Time Entries

Retrieves a list of all-time entries of a ticket.

Connection	Establish a connection to your Freshdesk account.
Ticket ID	Select or map the Ticket ID whose time entries you want to list.
Limit	Set the maximum number of ticket conversations Boost.space Integrator will return during one execution cycle. The default value is 10.

List Satisfaction Ratings

Retrieves a list of all satisfaction ratings of a ticket.

Connection	Establish a connection to your Freshdesk account.
Ticket ID	Select or map the Ticket ID whose satisfaction ratings you want to list.
Limit	Set the maximum number of ticket conversations Boost.space Integrator will return during one execution cycle. The default value is 10.

Get a Ticket

Gets a specified ticket.

Connection	Establish a connection to your Freshdesk account.
Ticket ID	Select or map the Ticket ID whose details you want to retrieve.

Create a Ticket

Creates a new ticket.

	Note
	Ticket creation is done only from the agent’s perspective (custom fieldsA feature in Boost.space that allows you to define and manage data within each module according to your specific needs. More required for agents should be entered).

Connection	Establish a connection to your Freshdesk account.
Search a requester	Select or map a requester to create a ticket. If you enter a parameter Search a requester, all parameters in the Requester Info will be ignored.

For field descriptions, see the Freshdesk API documentation.

Create an Outbound Email

Creates a new outbound email. This module also lists the custom fields if they exist.

Connection	Establish a connection to your Freshdesk account.
Name of the requester	Enter (map) the requester’s name.
Requester’s Email	Enter (map) the requester’s email address. If no contact exists with this email address in Freshdesk, it will be added as a new contact.
Subject	Enter (map) the subject of the ticket.
Description	Enter (map) the ticket details in HTML format.
Type	Enter (map) the ticket type to help categorize the ticket according to the different kinds of issues the support team deals with.
Status	Select or map the ticket status. For example, `pending`.
Priority	Select or map the ticket priority. For example, `High`.
Due by	Enter (map) the timestamp that denotes when the ticket is due to be resolved. See the list of supported date and time formats.
Email Configuration ID	Select or map the ID of the email config which is used for this ticket. For example, `[email protected]` or `[email protected]`.
First Response Due by	Enter (map) the timestamp that denotes when the first response is due. See the list of supported date and time formats.
Group ID	Select or map the Group ID to which the ticket has been assigned.
Company ID	Enter (map) the company ID associated with the ticket. Alternatively, you can search for a company.

For more information on fields, see Freshdesk API Documentation.

Update a Ticket

Updates an existing ticket.

Connection	Establish a connection to your Freshdesk account.
Ticket	Select or map the Ticket ID whose ticket details you want to update.

For field descriptions, see Create a Ticket.

Delete a Ticket

Deletes a ticket.

Connection	Establish a connection to your Freshdesk account.
Ticket ID	Select or map the Ticket ID you want to delete.

Conversation

You can create a reply and note in the conversation using the following modules.

Create a Reply

Creates a new reply to a specified ticket.

Connection	Establish a connection to your Freshdesk account.
Ticket	Select or map a ticket for which you want to add the reply.
Body	Enter (map) the content of the note in HTML format.
From email	Enter (map) the email address from which the reply is sent. By default, the global support email will be used.
Agent ID	Select or map the ID of the agent who is adding the reply.
CC Emails	Enter (map) the email address added in the CC field of the outgoing ticket email.
BCC Emails	Enter (map) the email address added in the BCC field of the outgoing ticket email.

Create a Note

Create a new note to a specified ticket.

Connection	Establish a connection to your Freshdesk account.
Ticket	Select or map a ticket whose note you want to create.
Body	Enter (map) the content of the note in HTML.
Agent ID	Select or map the ID of the agent who is adding the note.
Attachments	Enter (map) the file name and data of the ticket attachments:

For the field descriptions, see the Freshdesk Note API Documentation.

Contact

You can watch, search, list, retrieve, create, update, and delete contacts using the following modules.

Watch Contacts

Triggers when a contact is created or updated.

Connection	Establish a connection to your Freshdesk account.
Watch Contacts	Select or map a method: By created time By update time
Company ID	Select or map a Company ID whose contacts you want to watch.
Limit	Set the maximum number of contacts Boost.space Integrator will return during one execution cycle. The default value is 2.

Search Contacts

Searches for contacts by their name or filter parameter.

Connection	Establish a connection to your Freshdesk account.
Search Contacts by	Select or map a method to search contacts: Keyword Term Filter Parameter (Beta) Query Parameter (Beta)
Keyword Term	Enter (map) a keyword term to search for a contact. This is case insensitive. You cannot search with a substring. For example, a contact, `John Jonz` can be looked up using `john`, `Joh`, `Jonz`, and `jon`. The search will not return any results when you search for `hn` or `nz`.
Filter	Select or map the custom contact fields that you have created using the relational operators (>, <, =) and logical operators (AND, OR) to list the tickets matching the specified ticket fields. For more information, see filter contacts.
Query	Enter (map) a query using the name of the contact fields which can be obtained from the Contact Fields endpoint. Contact Fields are case-sensitive.
Limit	Set the maximum number of contacts Boost.space Integrator will return during one execution cycle. The default value is 10.

Search/List Contacts

Retrieves a list of all contacts.

Connection	Establish a connection to your Freshdesk account.
Email	Enter (map) the primary email address associated with the contact to list the contact that matches the email address.
Mobile	Enter (map) the contact’s mobile number to list the contacts that match the specified number.
Phone	Enter (map) the contact’s telephone number to list the contacts that match the specified number.
Company ID	Enter (map) the ID of the primary company to list the contacts that match the specified ID.
State	Enter (map) the contact’s state name to list the contacts that match the specified name.
Updated Since	Enter (map) a date to list the contacts that were updated after the specified date. See the list of supported date and time formats.
Limit	Set the maximum number of contacts Boost.space Integrator will return during one execution cycle. The default value is 10.

Get a Contact

Gets a specified contact.

Connection	Establish a connection to your Freshdesk account.
Contact ID	Enter (map) the Contact ID whose details you want to retrieve. Alternatively, you can search for a contact.

Create a Contact

Creates a new contact.

Connection	Establish a connection to your Freshdesk account.
Full name	Enter (map) the contact’s full name.
Title	Enter (map) the contact’s title. For example, Mr.
Email	Enter (map) the contact’s email address.
Other emails	Enter (map) the contact’s additional email(s).
Work Phone	Enter (map) the contact’s telephone number.
Mobile phone	Enter (map) the contact’s mobile number.
Twitter	Enter (map) the contact’s Twitter handle information.
Company	Select o map the primary company to which this contact belongs.
Address	Enter (map) the contact’s address.
Time zone	Select or map the contact’s timezone.
Language	Select or map the contact’s language.
Tags	Enter (map) the tags associated with the contact.
About	Enter (map) the details of the contact.
Unique external ID	Enter (map) the contact’s External ID to identify the contact in the external systems.
View All Tickets	Select whether to view all tickets that are associated with the company to which the contact belongs.

Update a Contact

Updates an existing contact.

Connection	Establish a connection to your Freshdesk account.
Contact ID	Enter (map) a Contact ID whose details you want to update. Alternatively, you can search for a contact.
Full name	Enter (map) the contact’s full name.
Title	Enter (map) the contact’s title. For example, Mr.
Email	Enter (map) the contact’s email address.
Other emails	Enter (map) the contact’s additional email(s).
Work Phone	Enter (map) the contact’s telephone number.
Mobile phone	Enter (map) the contact’s mobile number.
Twitter	Enter (map) the contact’s Twitter handle information.
Company	Select or map the primary company to which this contact belongs.
Address	Enter (map) the contact’s address.
Time zone	Select or map the contact’s time zone.
Language	Select or map the contact’s language.
Tags	Enter (map) the tags associated with this contact
About	Enter (map) the information about the contact.
Unique external ID	Enter (map) the External ID to identify the contact in the external systems.
View All Tickets	Select whether to view all tickets that are associated with the company to which the contact belongs.

Delete a Contact

Deletes a contact.

Connection	Establish a connection to your Freshdesk account.
Contact ID	Enter (map) a Contact ID you want to delete. Alternatively, you can search for a contact.

Company

You can search, retrieve, create, update, and delete the companies using the following modules.

Search Companies

Searches for companies by their name or filter parameter.

Connection	Establish a connection to your Freshdesk account.
Search Companies by	Select or map a method you want to use to search the companies: Keyword Term Filter Parameter (Beta) Query Parameter (Beta)
Keyword Name	Enter (map) a keyword name to search for a company. The keyword is case insensitive. You cannot search with a substring. For example, a company, `Acme Corporation` can be looked up using the keywords, `acme`, `Ac`, `Corporation`, and `Co`. No results will return when you search for a `cme` or `corporation`.
Filter	Add the filter using the relational operators (>, <, =) and logical operators ( AND, OR) to list the companies matching the specified company fields. For more information, see filter companies.
Limit	Set the maximum number of companies Boost.space Integrator should return during one execution cycle. The default value is 10.

Get a Company

Gets a specified company.

Connection	Establish a connection to your Freshdesk account.
Company ID	Enter (map) the Company ID whose details you want to retrieve. Alternatively, you can search for a company.

Create a Company

Creates a new company. This module supports custom fields.

Connection	Establish a connection to your Freshdesk account.
Company Name	Enter (map) the name of the company.
Description	Enter (map) the company details.

For field descriptions, see the Freshdesk Contacts API Documentation.

Update a Company

Updates an existing company.

Connection	Establish a connection to your Freshdesk account.
Company ID	Enter (map) the Company ID whose details you want to update. Alternatively, you can search for a company.

For field descriptions, see the Freshdesk Contacts API Documentation.

Delete a Company

Deletes a Company.

Connection	Establish a connection to your Freshdesk account.
Company ID	Enter (map) the Company ID you want to delete. Alternatively, you can search for a company.

Forum

You can create forums, forum categories, and forum topics using the following modules.

Create a Forum

Creates a new forum.

Connection	Establish a connection to your Freshdesk account.
Forum Category ID	Select or map the ID of the category to which the forum belongs.
Name	Enter (map) a name for the forum.
Forum visibility	Select the visibility level of the forum. For example, `agents only`.
Company IDs	Select or map the company IDs whose usersCan use the system on a limited basis based on the rights assigned by the admin. More can view the forums.
Forum type	Select or map the forum type. For example, `announcements`.
Description	Enter (map) the forum details.

Create a Forum Category

Create a new forum category.

Connection	Establish a connection to your Freshdesk account.
Name	Enter (map) the name for the forum category.
Description	Enter (map) the forum category details.

Create a Forum Topic

Create a new forum topic.

Connection	Establish a connection to your Freshdesk account.
Select a Method of Entering a Forum ID	Select or map a method to choose the forum: Enter manually Select from a list
Forum ID	Enter (map) a Forum ID in which you want to create a topic.
Forum Category ID	Select or map the Forum Category ID to which this forum topic belongs.
Title	Enter (map) a name for the forum topic.
Message	Enter (map) a message for the forum topic.
Mark as a sticky topic	Select whether this is a sticky topic to stay on top of the forum.
Lock topic and prevent users from posting replies.	Select whether to lock the topic and prevent users from posting replies.

Other

You can retrieve an agent and call APIs using the following modules.

Get an Agent

Gets a specified agent.

Connection	Establish a connection to your Freshdesk account.
Agent ID	Select or map an Agent ID whose details you want to retrieve.

Make an API Call

Performs an arbitrary authorized API call.

Connection

Establish a connection to your Freshdesk account.

URL

Enter a path relative to https://[domain].freshdesk.com/api. For example, /v2/contacts.

	Note
	For the list of available endpoints, refer to the Freshdesk API Documentation.

Method

GET

to retrieve information for an entry.

POST

to create a new entry.

PUT

to update/replace an existing entry.

PATCH

to make a partial entry update.

DELETE

to delete an entry.

Headers

Enter the desired request headers. You don’t have to add authorization headers; we already did that for you.

Query String

Enter the request query string

Body

Enter the body content for your API call.

Example of Use – List Tickets

The following API call returns all the tickets from your Freshdesk account:

URL:

/v2/tickets

Method:

GET

Matches of the search can be found in the module’s Output under Bundles > Body.

In our example, 3 tickets were returned:

Setting Up Freshdesk Webhooks

Open the Watch Events module, enter a name for the webhook, establish a connection, click Save, and copy the URL address to your clipboard.
Log in to your Freshdesk account, and click AdminAdmins in Boost.space have exclusive access to system settings. They manage the overall system setup, including appearance, language, currency, user settings, and the availability of individual modules to users and teams. More > Workflows > Automations.
To create a new ticket, click New rule and enter a name for the rule.
Select the ticket properties and select the action as TriggerEvery scenario has a trigger, an event that starts your scenario. A scenario must have a trigger. There can only be one trigger for each scenario. When you create a new scenario, the first module you choose is your trigger for that scenario. Create a trigger by clicking on the empty module of a newly created scenario or moving the... webhook to perform these actions. For more information, see how to use Freshdesk webhooks.
Click Preview and Save.

You have successfully set up the webhooks.