With SolarWinds Service Desk modulesThe module is an application or tool within the Boost.space system. The entire system is built on this concept of modularity. (module - Contacts) More in Make, you can watch, list, retrieve, create, update, and delete:
To get started with SolarWinds Service Desk, create an account at solarwinds.com.
Connect SolarWinds Service Desk to Boost.spaceCentralization and synchronization platform, where you can organize and manage your data. More IntegratorPart of the Boost.space system, where you can create your connections and automate your processes. More
To connect SolarWinds Service Desk app, you need to obtain the API Key.
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Log in to your SolarWinds Service Desk account.
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Click Setup.
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Click Users & Groups.
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Click Name.
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Click Show TokenThe API token is a multi-digit code that allows a user to authenticate with cloud applications. More and copy it to a safe place.
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Log in to your Boost.space Integrator account, insert a SolarWinds Service Desk moduleThe module is an application or tool within the Boost.space system. The entire system is built on this concept of modularity. (module - Contacts) More in your scenarioA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive. More and click the Add button next to the ConnectionUnique, active service acces point to a network. There are different types of connections (API key, Oauth…). More field.
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In the Connection name field, enter a name for the connection.
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In the API TokenThe API token is a multi-digit code that allows a user to authenticate with cloud applications. More field, enter the details copied in step 5, select whether you are a European-based customer, and click Save.
You have successfully connected the SolarWinds Service Desk app and can now build Boost.space Integrator.
You can watch, list, retrieve, create, update, and delete users using the following modules.
TriggersEvery scenario has a trigger, an event that starts your scenario. A scenario must have a trigger. There can only be one trigger for each scenario. When you create a new scenario, the first module you choose is your trigger for that scenario. Create a trigger by clicking on the empty module of a newly created scenario or moving the... when a new is created.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of users Boost.space Integrator will return during one execution cycleA cycle is the operation and commit/rollback phases of scenario execution. A scenario may have one or more cycles (one is the default).. The default value is 10. |
Lists all users.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of users Boost.space Integrator will return during one execution cycle. The default value is 10. |
Gets the details of the userCan use the system on a limited basis based on the rights assigned by the admin. More.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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User ID |
Select or map the User ID whose details you want to retrieve. |
Creates a new user.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing user.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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User ID |
Select or map the User ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a user.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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User ID |
Select or map the User ID you want to delete. |
You can watch, list, retrieve, create, update, and delete hardware using the following modules.
Triggers when new hardware is created.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of hardware Boost.space Integrator will return during one execution cycle. The default value is 10. |
Lists all hardware.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of hardware Boost.space Integrator will return during one execution cycle. The default value is 10. |
Gets the details of the hardware.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Hardware ID |
Select or map the Hardware ID whose details you want to retrieve. |
Creates new hardware.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates existing hardware.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Hardware ID |
Select or map the Hardware ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes hardware.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Hardware ID |
Select or map the Hardware ID you want to delete. |
You can watch, list, retrieve, create, update, and delete problems using the following modules.
Triggers when a new problem is created.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of problems Boost.space Integrator will return during one execution cycle. The default value is 10. |
Lists all Problems.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of problems Boost.space Integrator will return during one execution cycle. The default value is 10. |
Gets the details of the problem.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Problem ID |
Select or map the Problem ID whose details you want to retrieve. |
Creates a new problem.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing problem.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Problem ID |
Select or map the Problem ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a problem.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Problem ID |
Select or map the Problem ID you want to delete. |
You can watch, list, retrieve, create, update, and delete contracts using the following modules.
Triggers when a new contract is created.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of contracts Boost.space Integrator will return during one execution cycle. The default value is 10. |
Lists all contracts.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of contracts Boost.space Integrator will return during one execution cycle. The default value is 10. |
Gets the details of the contract.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Contract ID |
Select or map the Contract ID whose details you want to retrieve. |
Creates a new contract.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing contract.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Contract ID |
Select or map the Contract ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a contract.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Contract ID |
Select or map the Contract ID you want to delete. |
You can watch, list, retrieve, create, update, and delete incidents using the following modules.
Triggers when a new incident is created.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of incidents Boost.space Integrator will return during one execution cycle. The default value is 10. |
Lists all incidents.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of incidents Boost.space Integrator will return during one execution cycle. The default value is 10. |
Gets the details of the incident.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Incident ID |
Select or map the Incident ID whose details you want to retrieve. |
Creates a new incident
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing incident.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Incident ID |
Select or map the Incident ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes an incident.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Incident ID |
Select or map the Incident ID you want to delete. |
You can watch, list, retrieve, create, update, and delete changes using the following modules.
Triggers when a new change is created.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of changes Boost.space Integrator will return during one execution cycle. The default value is 10. |
Lists all changes.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of changes Boost.space Integrator will return during one execution cycle. The default value is 10. |
Gets the details of the change.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Change ID |
Select or map the Change ID whose details you want to retrieve. |
Creates a new change.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing change.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Change ID |
Select or map the Change ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a change.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Change ID |
Select or map the Change ID you want to delete. |
You can watch, list, retrieve, create, update, and delete releases using the following modules.
Triggers when a new release is created.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of releases Boost.space Integrator will return during one execution cycle. The default value is 10. |
Lists all releases.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of releases Boost.space Integrator will return during one execution cycle. The default value is 10. |
Gets the details of the release.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Release ID |
Select or map the Release ID whose details you want to retrieve. |
Creates a new release.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing release.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Release ID |
Select or map the Release ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a release.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Release ID |
Select or map the Release ID you want to delete. |
You can watch, list, retrieve, create, update, and delete solutions using the following modules.
Triggers when a new solution is created.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of solutions Boost.space Integrator will return during one execution cycle. The default value is 10. |
Lists all solutions.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of solutions Boost.space Integrator will return during one execution cycle. The default value is 10. |
Gets the details of the solution.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Solution ID |
Select or map the Solution ID whose details you want to retrieve. |
Creates a new solution.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing solution.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Solution ID |
Select or map the Solution ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a solution.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Solution ID |
Select or map the Solution ID you want to delete. |
You can watch, list, retrieve, create, update, and delete other assets using the following modules.
Triggers when a new other asset is created.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of other assets Boost.space Integrator will return during one scenario execution cycle. The default value is 10. |
Lists all other assets.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Limit |
Set the maximum number of other assets Boost.space Integrator will return during one scenario execution cycle. The default value is 10. |
Gets the details of the other asset.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Other Asset ID |
Select or map the Other Asset ID whose details you want to retreive. |
Creates a new other asset.
For the field descriptions, see SolarWinds Service Desk API reference.
Updates an existing other asset.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Other Asset ID |
Select or map the Other Asset ID whose details you want to update. |
For the field descriptions, see SolarWinds Service Desk API reference.
Deletes another asset.
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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Other Asset ID |
Select or map the Other Asset ID you want to delete. |
You can call APIs using the following module.
Performs an arbitrary authorized API call.
![[Note]](https://bs-docs2.boost.space/wp-content/themes/bsdocs/docs-parser/HTML/css/image/note.png) |
Note |
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For the list of available endpoints, refer to the SolarWinds Service Desk API documentation. |
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Connection |
Establish a connection to your SolarWinds Service Desk account. |
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URL |
Enter a path relative to |
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Method |
GET to retrieve information for an entry. POST to create a new entry. PUT to update/replace an existing entry. PATCH to make a partial entry update. DELETE to delete an entry. |
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Headers |
Enter the desired request headers. You don’t have to add authorization headers; we already did that for you. |
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Query String |
Enter the request query string. |
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Body |
Enter the body content for your API call. |
The following API call returns all incidents from your account.
URL: /incidents
Method: GET
Matches of the search can be found in the module’s Output under BundleA bundle is a chunk of data and the basic unit for use with modules. A bundle consists of items, similar to how a bag may contain separate, individual items. More > Body.
In our example 4 incidents were returned:
