Table of Contents

ServiceNow
- Connect ServiceNow to Boost.space Integrator
- Build ServiceNow Scenarios

Active with remarks
This application needs additional settings. Please follow the documentation below to create your own connectionUnique, active service acces point to a network. There are different types of connections (API key, Oauth…). More.

ServiceNow

	Important
Any references to third-party products or services do not constitute Celonis Product Documentation nor do they create any contractual obligations. This material is for informational purposes only and is subject to change without notice. Celonis does not warrant the availability, accuracy, reliability, completeness, or usefulness of any information regarding the subject of third-party services or systems.

Important

Any references to third-party products or services do not constitute Celonis Product Documentation nor do they create any contractual obligations. This material is for informational purposes only and is subject to change without notice.

Celonis does not warrant the availability, accuracy, reliability, completeness, or usefulness of any information regarding the subject of third-party services or systems.

The ServiceNow modulesThe module is an application or tool within the Boost.space system. The entire system is built on this concept of modularity. (module - Contacts) More allow you to monitor, search, retrieve, create, update, or delete recordsOne row in the Boost.space database. These are individual rows under spaces in each module. For example single products, but not their variants. More and create or assign tickets to your ServiceNow account.

	Note
To use ServiceNow in Boost.spaceCentralization and synchronization platform, where you can organize and manage your data. More IntegratorPart of the Boost.space system, where you can create your connections and automate your processes. More, you must have the Enterprise plan. All Enterprise apps are currently labeled as premium tierTiers set numeric limits on. 3 in Boost.space Integrator.

Note

To use ServiceNow in Boost.spaceCentralization and synchronization platform, where you can organize and manage your data. More IntegratorPart of the Boost.space system, where you can create your connections and automate your processes. More, you must have the Enterprise plan.

All Enterprise apps are currently labeled as premium tierTiers set numeric limits on. 3 in Boost.space Integrator.

To get started with ServiceNow, create an account by contacting the sales team at servicenow.com.

For a list of endpoints, refer to the ServiceNow API documentation.

Connect ServiceNow to Boost.space Integrator

To connect the ServiceNow app with Celonis EMS:

Log in to your ServiceNow account.
Click Profile > Change UserCan use the system on a limited basis based on the rights assigned by the admin. More Role. Select AdminAdmins in Boost.space have exclusive access to system settings. They manage the overall system setup, including appearance, language, currency, user settings, and the availability of individual modules to users and teams. More and click Change User Role.
Click Manage instance password.
Copy the details Instance name, Instance URL, Username, and Password to a safe place.
Log in to your Boost.space Integrator and add a moduleThe module is an application or tool within the Boost.space system. The entire system is built on this concept of modularity. (module - Contacts) More from the ServiceNow into a Boost.space Integrator scenarioA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive. More.
Click Add next to the Connection field.
In the Connection name field, enter a name for the connection.
In the Sub-domain field, enter the sub-domain from the instance URL copied in Step 4. For example, if the URL is sampleinstance.service-now.com, enter sampleinstance in the Sub-domain field without the trailing dot. Do not include the top-level domain (.com) or the second-level domain (.service-now).
In the Username and Password fields, enter the details copied in Step 4 and click Save.

You have successfully connected the ServiceNow app with Boost.space Integrator and can now build scenariosA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive. More.

Build ServiceNow Scenarios

After connecting the app, you can perform the following actions:

Watch Records

TriggersEvery scenario has a trigger, an event that starts your scenario. A scenario must have a trigger. There can only be one trigger for each scenario. When you create a new scenario, the first module you choose is your trigger for that scenario. Create a trigger by clicking on the empty module of a newly created scenario or moving the... when a recordOne row in the Boost.space database. These are individual rows under spaces in each module. For example single products, but not their variants. More is created or updated.
Search Records

Searches for records by a filter parameter.
Get a Record

Gets a specified record.
Create a Record

Creates a new record.
Update a Record

Updates an existing record.
Delete a Record

Deletes a record.
Create an Incident

Creates a new incident.
Assign a Ticket

Assigns an incident ticket.
Make an API Call

Performs an arbitrary authorized API call.