Active
This application does not need additional settings. So you can make connectionUnique, active service acces point to a network. There are different types of connections (API key, Oauth…). More only by using your login credentials or by following the instructions below .

Teamwork Desk

Teamwork Desk provides helpdesk ticketing software that allows you to manage customer services, communicate, and improve transparency. You can create, update, and delete tickets, customer data, help doc sites, categories, and articles.

Prerequisites

A Teamwork Desk account

Getting Started with Teamwork Desk

In order to use Teamwork Desk with Boost.spaceCentralization and synchronization platform, where you can organize and manage your data. More IntegratorPart of the Boost.space system, where you can create your connections and automate your processes. More, you must have an Teamwork Desk account. If you do not have one, create an account at teamwork.com/desk-signup.

When you create an account for the first time with Teamwork Desk, a site URL is generated. For example, <companyname>/teamwork.com.

Connect Teamwork Desk to Boost.space Integrator

1. Log in to your Teamwork Desk account.

2. From the Dashboard, click the Profile icon in the top-right corner.

3. Go to View Profile > API Keys.

4. Click Create an API Key and select the V1 API Key option.

5. Copy the API Key to the clipboard.

6. Go to Boost.space Integrator and open the Teamwork Desk module’s Create a connection dialog.

7. Enter your Teamwork Domain and the API Key you have copied in step 5 to the respective field and click the Continue button to establish the connection.

8. The connection is now established.

Event

Watch Events

TriggersEvery scenario has a trigger, an event that starts your scenario. A scenario must have a trigger. There can only be one trigger for each scenario. When you create a new scenario, the first module you choose is your trigger for that scenario. Create a trigger by clicking on the empty module of a newly created scenario or moving the... when an event related to tickets, customers, agent, threads or inboxes, occurs according to your settings in your Teamwork Desk account.

Setting Up Webhook for New Event Trigger

To set up a new event triggerEvery scenario has a trigger, an event that starts your scenario. A scenario must have a trigger. There can only be one trigger for each scenario. When you create a new scenario, the first module you choose is your trigger for that scenario. Create a trigger by clicking on the empty module of a newly created scenario or moving the...:

1. Go to Boost.space Integrator and create a Watch Event Connection moduleThe module is an application or tool within the Boost.space system. The entire system is built on this concept of modularity. (module - Contacts) More.

2. Copy the URL to the clipboard.

3. Log into your Teamwork Desk account.

4. Click your Profile icon > Settings> WebhooksA webhook is a way for an app to send real-time information to a specific URL in response to certain events or triggers..

5. Click Create your first webhookA webhook is a way for an app to send real-time information to a specific URL in response to certain events or triggers. or Add Webhook.

6. In the Playload URL field, enter the URL copied in Step 2.

7. In the Content Type field, select the option from the drop-down list appropriately.

8. In the TokenThe API token is a multi-digit code that allows a user to authenticate with cloud applications. More field, enter a unique custom password and click Save.

The webhook is then successfully created.

	Note
	After creating the webhook, ensure to enable the fields, Active, All Inboxes, and All Events.

Ticket

List Tickets

Retrieves a list of all tickets.

Connection	Establish a connection to your Teamwork Desk account.
Ticket Name	Enter the names of all the tickets to return.
Last Updated	Select the time the ticket was updated.
Sort by	Select the option to sort the list of tickets.
Sort Direction	Select the ascending or descending order in which you want the tickets to be displayed.
Limit	Maximum number of tickets Boost.space Integrator returns for one single scenarioA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive. More execution.

Get Ticket

Gets the details of a ticket.

Connection	Establish a connection to your Teamwork Desk account.
Ticket ID	Enter the ticket ID you want to retrieve the details of.

Create Ticket

Creates a new ticket.

Connection	Establish a connection to your Teamwork Desk account.
Select or Create Customer	Select the existing customer or create a new customer for the new ticket.
Subject	Enter the subject of the ticket.
Message	Enter the content of the ticket.
Inbox ID	Select the Inbox ID for the ticket.
Source	Select the source of the ticket. For example, email or phone
StatusCreate statuses for each module separately to create an ideal environment for efficient and consistent work. More	Select the new status to update the ticket. For example, active, or on-hold.
Type	Select the type of ticket. For example, whether the ticket is about a problem or a question.
Priority	Select the new priority for the ticket.
Assignee	Select an assignee for the ticket.
Tags	Select whether you want to update the tags or remove the tags.
Notify Customer	When selected, notifies the customer about the ticket.
Show Advanced Settings	When selected, displays the following fields: BCC: Sends a notification about the ticket changes. CC: Sends a notification about the ticket changes.

Update Ticket

Updates a ticket.

Connection	Establish a connection to your Teamwork Desk account.
Ticket ID	Enter a new ID or update the ticket ID.
Customer ID	Enter a new ID or update the customer ID.
Subject	Enter a new subject or update the subject of the ticket.
Message	Enter new content or update the content of the ticket.
Inbox ID	Select a new Inbox ID.
Source	Select the new source of the ticket. For example, email or phone
Status	Select the new status. For example, active, or on-hold.
Type	Select the type of ticket. For example, whether the ticket is about a problem or a question.
Priority	Select the new priority of the ticket.
Assignee	Select the new assignee.
Edit or Remove Tags	Select whether you want to update the tags or remove the tags.
Show Advanced Settings	When selected, displays the following fields: BCC: Sends a notification about the ticket changes. CC: Sends a notification about the ticket changes.

Delete Ticket

Deletes a ticket.

Connection	Establish a connection to your Teamwork Desk account.
Ticket ID	Select the ticket ID to be deleted.

Add Reply To Ticket

Adds a reply to the ticket.

Connection	Establish a connection to your Teamwork Desk account.
Ticket ID	Select the Ticket ID to which you want to add a reply.
Body	Select or enter the content of the reply to add.
Status	Select the status of the ticket.
Assignee	Select the name to who the ticket is assigned.
Draft	Select if the ticket’s reply is a draft. If selected as draft, the reply is not sent and remains in drafts.

Customer

List Customers

Retrieves a list of all customers.

Connection	Establish a connection to your Teamwork Desk account.
Search Customers by	Select the option to search the customers by their first name, last name, email address or all.
Limit	Maximum number of customers Boost.space Integrator should return during one scenario execution cycleA cycle is the operation and commit/rollback phases of scenario execution. A scenario may have one or more cycles (one is the default)..

Get Customer

Gets the details of a customer.

Connection	Establish a connection to your Teamwork Desk account.
Customer ID	Enter the Customer ID to retrieve the details.

Create Customer

Creates a new customer.

Connection	Establish a connection to your Teamwork Desk account.
First Name	Enter the first name of the customer.
Last Name	Enter the last name of the customer.
Email Address	Enter the email address of the customer.
Phone Number	Enter the landline number of the customer.
Mobile Number	Enter the mobile number of the customer.
Organization	Enter the company name of the customer.
Job Title	Enter the position title of the customer in the organization.
Facebook URL	Enter the Facebook URL of the organization.
LinkedIn URL	Enter the LinkedIn URL link of the organization.
Location	Enter the location of the customer.
Language	Enter the preferred language of the customer.
Timezone	Enter the timezone where the customer is available.
Notes	Enter the additional information about the customer to be noted.

Update Customer

Updates a customer.

Connection	Establish a connection to your Teamwork Desk account.
Customer ID	Enter a new ID or update the existing customer ID.
First Name	Enter a new first name or update the existing first name.
Last Name	Enter a new last name or update the existing last name.
Email Address	Enter a new email address or update the email address of the customer.
Phone Number	Enter a new number or update the existing landline number of the customer.
Mobile Number	Enter a new number or update the existing mobile number of the customer.
Organization	Enter a new organization or update the company name of the customer.
Job Title	Enter the new position title of the customer in the organization.
Facebook URL	Enter the Facebook URL of the organization.
Linkedin URL	Enter the LinkedIn URL link of the organization.
Location	Enter a new location or update the existing location of the customer.
Language	Enter a new language or update the existing preferred language of the customer.
Timezone	Enter a new timezone or update the existing timezone where the customer is available.
Notes	Enter new notes or update the additional information about the customer to be noted.

Delete Customer

Deletes a customer.

Connection	Establish a connection to your Teamwork Desk account.
Customer ID	Select the Customer ID to be deleted.

Inbox

List Inboxes

Retrieves a list of all inboxes.

Connection	Establish a connection to your Teamwork Desk account.
Limit	Maximum number of Inboxes Boost.space Integrator should return during one scenario execution cycle.

Get Inbox

Gets the details of an inbox.

Connection	Establish a connection to your Teamwork Desk account.
Ticket ID	Select the Ticket ID that you want to get the details of.

Create Inbox

Creates a new inbox.

Connection	Establish a connection to your Teamwork Desk account.
Inbox Name	Enter a new name for the inbox you want to create.
Email	Select the email address that you want to add the the inbox.
UserCan use the system on a limited basis based on the rights assigned by the admin. More IDs	Select all the user IDs you want to add to the inbox.

Delete Inbox

Deletes an inbox.

Connection	Establish a connection to your Teamwork Desk account.
Inbox ID	Select the Inbox ID to be deleted.

Helpdocs

List Helpdocs Sites

Retrieves a list of all helpdocs sites.

Connection	Establish a connection to your Teamwork Desk account.
Limit	Maximum number of sites Boost.space Integrator should return during one scenario execution cycle.

Create Helpdocs Site

Creates a new helpdocs site.

Connection	Establish a connection to your Teamwork Desk account.
Name	Enter the site name for the new helpdocs site.
Sub Domain	Select the sub domain name for the helpdocs site. The name appears in the URL of helpdocs site. For example, `sub domain name`.helpdocs.com.
Description	Select or enter information about the new helpdocs site.

Get Helpdocs Site

Gets the details of a helpdocs site.

Connection	Establish a connection to your Teamwork Desk account.
Helpdocs Site ID	Select the Helpdocs Site ID you want to retrieve the details of.

Update Helpdocs Site

Updates a helpdocs site.

Connection	Establish a connection to your Teamwork Desk account.
Helpdocs Site ID	Select the Helpdocs Site ID you want to update.
Name	Select a new name for the helpdocs site.
Sub Domain	Select a new sub domain name.
Authentication Type	Select an authentication type, which is required to update a helpdocs site. For example, administrator or requires a password for updating a helpdocs site.
Publish Site	Select whether you want to publish this helpdocs site.
Show Social Icons	Select whether you want show social icons such as Twitter, Facebook, and LinkedIn in the helpdocs site.
Show Date Last Modified	When selected, displays the date when this helpdocs site was modified.
Edit Method	Select the edit method for the helpdocs site.
Custom Domain URL	Enter a new customer domain URL for this helpdocs site to update.
homePageURL	Enter a new home page URL.
Home Page Link Text	Enter a new home page link text to appear.
Home Page Link Enabled	When enabled, the home page link appears in the site.
Description	Enter information about the helpdocs site.
Show On Home Page	When selected, displays the helpdocs site on the teamwork docs home page.
Language Code	Select the language code for the helpdocs site. For example, the language code for United States is US.
Show Contact Form	When selected, shows the contact form in the helpdocs site.
Logo Image	Select the logo image to appear in the helpdocs site.
Touch Icon	Select the image that appears as a touch icon to click and access the helpdocs site.
Favicon	Select a favorite icon, such as the website icon, to be updated in the helpdocs site.
Page BG Color	Select the page background color for the helpdocs site.
Header BG Color	Select the background color for the header.
Nav Text Color	Select the color for helpdocs site link.
Nav Active Text Color	Select the color for the helpdocs site link which appears when you try to hover the mouse and click the link.
Article Text Color	Select the color for the article text.
Link Color	Select the color for the site link.
Head TemplateTemplates are predefined scenarios that you can expand and customize to create new scenarios. You can then share these with friends and colleagues. More	Select the header template for the helpdocs site web page.
Footer Template	Select a footer template for the helpdocs site web page.
Article Template	Select the article template to be created in the helpdocs site.
Category Template	Select a new category template for the categories in the helpdocs site.
Home Template	Select the template for the helpdocs site home.
Search Template	Select a template for the search page results in the helpdocs site.

Delete Helpdocs Site

Deletes a helpdocs site.

Connection	Establish a connection to your Teamwork Desk account.
Helpdocs Site ID	Select the Helpdocs Site ID you want to delete.

List Categories

Retrieves a list of all categories within a helpdocs site.

Connection	Establish a connection to your Teamwork Desk account.
Helpdocs Site ID	Select the Helpdocs Site ID whose categories you want to retrieve.
Limit	Maximum number of customers Boost.space Integrator should return during one scenario execution cycle.

Create Category

Creates a category within a site.

Connection	Establish a connection to your Teamwork Desk account.
Helpdocs Site ID	Select the Helpdocs Site ID under where you want to create the category.
Name	Enter the name of the category.
Slug	Enter a new word that appears as a final word in the URL. For example, if you have selected a word, agent, then the example URL link is `http://site.teamwork.com/agent`
Display on Doc Homepage	When selected, displays the category on the site homepage.
Old URL	If any old URL exists for this category, you can enter it so that the teamwork desk matches it and this category appears when any user searches this category with the old URL.

Update Category

Updates a category within a site.

Connection	Establish a connection to your Teamwork Desk account.
Helpdocs Site ID	Select the Helpdocs Site ID whose category you want to update.
Name	Enter a new name for the category.
Slug	Select a new word that appears as a final word in the URL. For example, if you have selected a word, agent, then the example URL link is `http://site.teamwork.com/agent`
Display on Doc Homepage	When selected, displays the category on the site homepage.
Old URL	If any old URL exists for this category, you can enter it so that Teamwork Desk matches it and this category appears when any user searches this category with the old URL.

Delete Category

Deletes a category within a site.

Connection	Establish a connection to your Teamwork Desk account.
Helpdocs Site ID	Select the Helpdocs Site ID whose category you want to delete.
Category ID	Select the Category ID you want to delete.

List Articles

Retrieves a list of all articles within a category or site.

Connection	Establish a connection to your Teamwork Desk account.
List Articles Within	Select the option whose articles you want to list.
Helpdocs Site ID	Select the Helpdocs Site ID whose articles you want to list.
Limit	Maximum number of articles Boost.space Integrator returns during one scenario execution cycle.

Get Article

Gets the details of an article.

Connection	Establish a connection to your Teamwork Desk account.
Helpdocs Site ID	Select the Helpdocs Site ID whose article details you want to retrieve.
Article ID	Select the Article ID to retrieve the details.

Update Article

Updates an article.

Connection	Establish a connection to your Teamwork Desk account.
Helpdocs Site ID	Select the Helpdocs Site ID whose article you want to update.
Title	Select a new title for the article.
Status	Select a new status of article. For example, draft, published, or unpublished.
Content Body	Enter new content for the article.
Description	Enter a new description for the article.
Slug	Select a new word that appears as a final word in the URL. For example, if you have selected a word, agent, then the example URL link is http://site.teamwork.com/agent
Display Order (Relevance)	Select an order for the article to be displayed.
Enable Disqus Comment	When enabled, usersCan use the system on a limited basis based on the rights assigned by the admin. More can comment about this article.
Edit Method	Select a new edit method for the article.

Delete Article

Deletes an article.

Connection	Establish a connection to your Teamwork Desk account.
Helpdocs Site ID	Select the Helpdocs Site ID whose article you want to delete.
Article ID	Select the Article ID you want to delete.